The company owns up the responsibility for replacing the product, if the customer receives a wrong one or if the product has crossed its expiry date. At instances of product unavailability, the complete amount will be refunded upon request. Since we are bound by the federal laws, we never restock the once sold items. This perhaps, restrains us from refunding the complete amount for returned prescription medications. Order cancellation requests should be made prior to the processing of order. A cancellation fee of 10% will be deducted from the complete amount for cancellation requests entertained after the processing of the order.